1-4-8 Response

1/7/2022 (Permalink)

SERVPRO is committed to a fast response for any size disaster.

We talk a lot about how SERVPRO is faster to any size disaster but, what exactly does that mean? Well when we get a call in for an emergency loss we work based off of a 148 Response. Within 1 hour of receiving notification we will have a call out to the customer to discuss the situation. Then within 4 hours of the initial call we will have at least a three man crew on site. There may be a need for extra Technicians depending on the severity and size of the loss. At times we will recall Techs from the field to come assist wherever necessary. This initial team includes a Crew Chief and at least two Techs who can begin to remedy the situation as soon as they arrive onsite. By 8 hours we will have provided a verbal briefing to the adjuster including all the information we have attained so far along with photo documentation. While all this is being done we are communicating with the customer every step of the way, we do our best to ease any concerns as we understand how stressful an emergency loss situation can be.